If you have played your favourite slot but have not received your prize, please contact us and add the following information as far as possible
- Date and time it happened to you
- Explain the incident to us in as much detail as possible
- Did you get any error messages?
- On which machine did it happen? Specify if it was a mini-game or a combination on the rollers
- How many coins have you not received?
We recommend that, whenever possible, you attach a screenshot of the incident. This will help us to solve your problem more quickly.