I did not received my prize

f you have played your favourite slot but have not received your prize 😥, please contact us and add the following information as far as possible

- Date and time it happened to you

- Explain the incident to us in as much detail as possible

- Did you get any error messages?

- On which machine did it happen? Specify if it was a mini-game or a combination on the rollers

- How many coins have you not received?

We recommend that, whenever possible, you attach a screenshot of the incident. This will help us to solve your problem more quickly.